{"id":270,"date":"2011-04-07T00:03:09","date_gmt":"2011-04-07T05:03:09","guid":{"rendered":"https:\/\/billhiggins.us\/blog\/?p=270"},"modified":"2011-04-07T00:07:12","modified_gmt":"2011-04-07T05:07:12","slug":"dont-let-an-email-make-you-mad","status":"publish","type":"post","link":"https:\/\/billhiggins.us\/blog\/2011\/04\/07\/dont-let-an-email-make-you-mad\/","title":{"rendered":"don&#8217;t let an email make you mad"},"content":{"rendered":"<p>I don&#8217;t get angry very much. I&#8217;m usually pretty upbeat and when I hit something weird, scary, or uncool, I get stoic rather than upset. Yesterday a set of emails within IBM led me to get upset\u00c2\u00a0and I let the person know I was upset.<\/p>\n<p>The unfortunate and somewhat funny thing (in hindsight) is that I had actually misinterpreted the person&#8217;s statements and intent so I actually got upset about something they didn&#8217;t really say.<\/p>\n<p>The good news is that we worked it out, laughed about it, and I apologized for losing my cool. We reflected that the root cause was simply that email remains a crappy communications mechanism for anything but simple conversations, especially when you don&#8217;t know the people with whom you&#8217;re emailing very well.<\/p>\n<p>This led me to make a personal resolution to myself: I won&#8217;t ever again react in anger to something I read in email (or a bug report or any other form of quickly composed written media). If I read something that makes me upset I will give the other person the benefit of the doubt and get on the phone or if possible walk over to their desk.<\/p>\n<p>Then maybe I will find something to really get angry about \ud83d\ude42<\/p>\n<p>But then again, maybe I&#8217;ll find it was just a misunderstanding.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I don&#8217;t get angry very much. I&#8217;m usually pretty upbeat and when I hit something weird, scary, or uncool, I get stoic rather than upset. Yesterday a set of emails within IBM led me to get upset\u00c2\u00a0and I let the person know I was upset. The unfortunate and somewhat funny thing (in hindsight) is that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[61,59,60,62],"class_list":["post-270","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-anger","tag-touchy-feely","tag-work","tag-zen"],"_links":{"self":[{"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/posts\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":3,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/posts\/270\/revisions"}],"predecessor-version":[{"id":272,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/posts\/270\/revisions\/272"}],"wp:attachment":[{"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/categories?post=270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/billhiggins.us\/blog\/wp-json\/wp\/v2\/tags?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}